Women's online shopping jewelry encounters fake goods. The anchor claims that fakes will lose their lives. How should consumers' rights and interests be guaranteed?

Under normal circumstances, when our rights and interests are infringed, I think we should first negotiate and mediate. If the mediation between the two parties is unsuccessful, we can seek assistance from relevant departments. We can solve it through legal means, because as consumers, when our legitimate rights and interests are infringed, we can protect our rights and interests in the right way. This will affect the normal order of society. It is recommended not to have this idea.
. The operator negotiates to solve the first solution method is that we can negotiate with the operator to solve this problem. Normal operators will not be lost due to small loss. Because such operators are destined to go in the long run. Secondly, if the two parties cannot reach an agreement, we can seek help from the Consumer Association. Speaking of this, we must mention the complaint hotline. The Consumer Association has a special complaint hotline.
. Ask for help "12315" Solving. When our rights and interests are infringed, we can call "12315". , Clarify the defendant, specific requirements, facts and reasons, must be truthfully informed that as a consumer who has dialed the complaint hotline, I must remind you that it is necessary to call the complaint hotline at working hours, and no one answered at noon.
. Understanding the way to protect her rights and interests. When a woman watched the jewelry live broadcast, she bought a natural jade bracelet for 1666 yuan and attached a certificate. Although the goods are natural jade, the woman suspected that the color of the bracelet was relatively abnormal, so the lady sent it to the Gold Jewelry Quality Testing Center for testing. As a result, it was discovered that this was a fake bracelet with a filling. The goods now occur frequently. It is good to know how to protect your own interests. You don't need to say more about other words.

It the above problems, analyzed here today, friends with different ideas can be discussed below.

To protect consumer rights and interests requires the platform to do a good job of supervision, online stores with poor credit to supervise them, actively respond to consumer demands, and make consumers feel that their rights and interests are valued.

Online shopping still has to go to a regular platform, establish the correct follow -up concept, do not listen to the anchor's three words and two words, let alone be greedy for small and cheap